Testimonials

Sent: Wed 02/04/2014 17:59

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:

Just wanted to say that over them many years we have ordered from you, you have never failed to give anything but incredibly good customer service!  As ever our goods were top quality, perfectly packed and arrived only 2 days after a late night online order! Impressive and thank you!

Best wishes

Gill

Sent: Tue 01/04/2014 11:55

To: sales@kingofcotton.co.uk

Subject: King of Cotton

Comments:

Hi,

I am just letting you know how pleased I am with my order for Santinia bedspread.  It is lovely quality and well worth the money it looks really nice. The delivery was spot on time and it was useful to know roughly what time delivery was being made.  Its a shame that other companies don 't do the same.

Thanks again

Regards,

Lynda

Sent: Mon 31/03/2014 16:38

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:

Hi,

Just wanted to say a big thank you - the order arrived promptly today (When the delivery company said it would).  All looking good - can't wait to use the sheets on the beds in the villa for our holiday guests.

Hugely appreciate how quickly and efficiently you turned this order around.

I will be back for more products soon.

Best wishes,

Jane

Sent: Sat 29/03/2014 10:02

To: sales@kingofcotton.co.uk

Subject: This is a copy of the review I gave you on Facebook!

Comments:

★★★★★ Excellent- from great customer service when I phoned to place the order to notification of delivery. Very quick dispatch - ordered Kingsize 10.5 tog Microfibre duvet and mattress topper- both very pleased with, best duvet ever

bought- hard to get out of bed now-so luxuriously comfy! Will always use this company in future! Many Thanks- you are the King of Cotton!

Lorna

Sent: Fri 28/03/2014 08:41

To: sales@kingofcotton.co.uk

Subject: Experience of 'King of Cotton' Shopping

Comments:

There have been many occasions that I have made purchases from King of Cotton. Every purchase I have been more than pleased with, the bedding is perfect and the sizes are exact.

The items have been washed in the machine and are as good as new after, so for all purchases have been satisfied.

When browsing the web site, I like the way it is set up by department, it make searching easy and there is a good selection in each department.

Delivery is always fast and even though I know what is expected, it is exciting to open a parcel and look at the lovely covers or blankets that I have bought.

Thank you very much, I enjoy my armchair shopping experiences with your company.

Margaret

Sent: Sat 22/03/2014 18:07

To: sales@kingofcotton.co.uk

Subject: Fantastic service

Comments:

Hi

Excellent service and a high quality product! Sizing really helpful and accurate.

Just thought I'd say.

Delighted 

Suzanne :-)

Sent: Tue 25/03/2014 14:53

To: julie@kingofcotton.co.uk

Subject: Thank you

Comments:

Hello Julie, 

Please accept my apologies, I should have dropped you a line yesterday to say a huge thank you for the replacement bathrobe - I'm very pleased with it.  

Thank you again for your excellent customer service which was above and beyond anything I expected; I'm one very happy customer!

Regards, 

Sarah

Sent: Tue 25/03/2014 22:20

To: sales@kingofcotton.co.uk

Subject: Many Thanks

Comments:

Hi,

Goods arrived safely and well packaged today in Portugal.
Everything as expected.
Great quality as usual.
Thanks,

Janine

Sent: Fri 21/03/2014 09:22

To: sales@kingofcotton.co.uk

Subject: Feedback

Comments:

Hi

Very please with the first  set of fitted sheets you sent out.

Not so please as my wife liked them that much we had to purchase another set due to the very good quality.600 count My wife said it is the best we have every had, better than john Lewis that we usually purchase from.

Thanks again for some great products.

Regards,

Stewart

Sent: Mon 17/03/2014 16:00

To: sales@kingofcotton.co.uk

Subject: Thank you!

Comments:

Good afternoon,

Please accept my sincere apology for not replying  to your earlier e-mail, especially as I always receive such excellent service from your customer service staff, as was the case on both occasions that I spoke to a the lady in relation to this older but I have been away. 

Very difficult to put into words any more to say than to say: excellent service and value for money, perfect delivery and as always wonderful products, unfortunately bedlinen is not something that I buy every day, day suffice to say that I am proud to recommend your products to my family and friends and if I ever needed any product that you sell, King of Cotton i would always be my first choice, especially as I know that I can always order with complete confidence.

Many thanks

Edward

Sent: Sun 16/03/2014 11:29

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:

I am so pleased with my order!!

The bedding I ordered is such good quality, I'm really impressed and have told my family & friends what great value and service you offer.

I also appreciated the 15% discount offer you had... I will shop with you again, that's for sure!

Thanks again

 Lisa

Sent: Tue 11/03/2014 09:48

To: sales@kingofcotton.co.uk

Subject: Service

Comments:

Hotel Quality Terry Towelling Cotton Bathrobe. Just wanted to say how thrilled my Mum was with this product.  The whole process from selecting, ordering and the regular updates during the delivery period were absolutely first class and  I will be using King of Cotton for all future requirements.  If I can find out how to add a review to the product I will do so.  Once again, thank you for the great service and product.

Sent: Sat 08/03/2014 09:28

To: sales@kingofcotton.co.uk

Subject: Wonderful

Comments:

I would just like to let you know how highly I rate your beautiful range of goods, your super fast delivery service and your friendly customer service. I hope you'll never change!

Thank you,

With best wishes,

Brenda

Sent: Thu 06/03/2014 07:36

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:

Thank you for your email I can't find any fault in your service it was fantastic the pillowcases arrived yesterday here in Southern Italy all the way from UK. They are absolutely lovely and so are the sheets I ordered I think last year . I wanted to buy some from Amazon but they wouldn't deliver to Italy the price was just the same and they wouldn't take my UK credit card as the address is in Italy! Honestly we are in the EU. Anyway I won't bother with Amazon anymore. I've also bought lots of towels from you in the past and they are still very good so thank you really are the King of cotton!

Regards,

Diana

Sent: Tue 25/02/2014 10:29

To: sales@kingofcotton.co.uk

Subject: Service

Comments:

Hi,

This was the first time I had ordered with King of Cotton.  It was made very easy for me and the customer service team were very helpful.  I had the order delivered to my Mum for forwarding on to me in France, so I haven't seen the quality of the product yet.  However I would like to congratulate you on your level of service, during a time when I have been ordering many things for my new B&B rooms, as I have found the old adage "the customer is always right" somewhat lacking in many other companies I have dealt with.

Kind regards

Julie

Sent: Thu 20/02/2014 23:24

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:
I have ordered a couple of items from you so far and I must say the quality of items sent have been excellent, delivery very prompt especially as on the day you send an email to let you know the hour timeslot it will arrive and does. Very impressed with this and will be buying from you in the future .
Rod

Sent: Tue 18/02/2014 20:15

To: sales@kingofcotton.co.uk

Subject: Many Thanks

Comments:

Hi,

Your service was excellent, I placed my order over the phone and the pillows arrived within two or three days.

The pillows are very comfy and I intend to purchase some more in the future.

Kind regards,

Ruth

 

Sent: Tue 18/02/2014 09:14

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:

I have been delighted with the products I bought through your website. The items were just as described, good quality and fit for purpose.
The website is easy to use, and the products arrived in record time. I would definitely recommend you.
Yours sincerely,
Terri S

Sent: Tue 11/02/2014 06:21

To: sales@kingofcotton.co.uk

Subject: Service

Comments:

Dear Sir or Madam,

I was delighted with my purchase of two towelling dressing gowns. Your communication standards level was high in my estimation. I had put the wrong embroidery  tread colour  on one of the gowns, this was picked up by a member of your staff and he phoned me (sorry did not catch his name) this saved me disappointment.

On over all I am happy. If you can track the member of staff that phoned me. Please thank him again for me.

Kind Regards 

Brid

Sent: Wed 05/02/2014 12:49

To: sales@kingofcotton.co.uk

Subject: Feedback

Comments:

Hello

I am just emailing about my recent and first order with King of Cotton because I wanted to let you know how delighted I was with the service and the goods I ordered.

Your website is easy to use and ordering process is straightforward . I got a tel call because one of the items (pillow slips) had sold out and a replacement was offered at no extra cost.  Goods arrived quickly and exactly when you said they would.  And saving the best until last- I absolutely LOVE my Egyptian cotton bed linen . Fantastic quality. 

I will be back for more and will will recommend to friends.

Many thanks and well done on a great service. Much appreciated. 

Best wishes,
Sue

Sent: Fri 31/01/2014 11:51

To: sales@kingofcotton.co.uk

Subject: Pillow slips

Comments:

Hello,

I don't think you can do any better! I have bought from you several times and have always been delighted with the goods, their quality and the speed with which they have arrived.Your service is first class!

Thank you,and a very prosperous 2014 to you!

Sylvia C

Sent: Wed 22/01/2014 07:06

To: sales@kingofcotton.co.uk

Subject: Recent order

Comments:

I'm very pleased with the sheet and pillowcases. They have washed and ironed beautifully. Very good service too!

Your sincerely,

Angela J

Sent: Sat 18/01/2014 09:48

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:

Thank you for getting in touch.  I always find King of Cotton a pleasure to deal with.  The products are lovely.  They are always delivered speedily.  I can't fault you ! (And I'm pretty fussy).

Happy New Year!

Sally C


Sent: Tue 14/01/2014 15:23

To: sales@kingofcotton.co.uk

Subject: Service - comments

Comments:

Good afternoon,

Just to say brilliant.   I have ordered on various occasions. I always get a good service. 

I love the quality of your bed linen.  I usually have it delivered to the Ewell Store, and the ladies there are always very friendly and helpful.

I would definitely recommend your business, and will purchase from you again.

Thank you.

Jane

Sent: Tue 14/01/2014 10:39

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:

Dear King of Cotton,

Once again you have been brilliant, I always come to you for my children's dressing gowns, this time I also ordered the older child's poncho, for my two boys, they are ideal for when they go swimming and are big enough to last them many years, plus the quality is so good that I pass them down through the extended family. On top of all that, the price is fantastic for the quality. Very easy to order and quick delivery.

Thank you.

Mrs Guest

Sent: Sat 11/01/2014 13:17

To: sales@kingofcotton.co.uk

Subject: Excellent service

Comments:

I would just like to say how pleased I am not only with the superb quality of all the items I have received from you, of which there are many, but also the whole service you provide. The website is easy to use and attractive to look at, and you offer fast and efficient delivery. A great company, a pleasure to do business with you. May I also commend DPD your delivery partner who supply impeccable service, with email and text advice on delivery times which are always spot on. Congratulations on getting it right and many thanks to all involved. 

Kind regards,

David G

Sent: Fri 10/01/2014 00:09

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:

Hi

Thank you very much for your email .

You wanted to hear from me if I could suggest ways in which you can improve.

 I think your service and products are a credit to you.

 I just love the quality of the beautiful 1000 thread count sheets and your customer service is brilliant thank you. Everything arrives quickly and when you say it will. A rare quality these days  I would say you have it just right and I will always shop for my bed linen with you

Thank you very much

Peta

Sent: Wed 08/01/2014 21:58

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:

Order received today. Many thanks for all your assistance. The service provided was second to none. Quality of product is excellent and will certainly order from King of Cotton again. Your delivery service was exceptional.
Many thanks.    

Hilary.

Sent: Thu 02/01/2014 19:58

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:

Dear king of cotton,

I recently bought a cotton bathrobe from you for my husband.

I just wanted to say that I was very happy with my purchase and so was my husband. I was impressed with your customer services, the speed of the processing and the delivery. I would definitely be ordering from you again soon.

Kind regards

Emma

Sent: Mon 23/12/2013 08:06

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:

Hello, 

Thank you for an excellent service. The delivery was speedy and the product is exactly what I expected. I am very impressed with the service!

Many thanks and Happy Holidays! 

Rebecca  

Sent: Sat 21/12/2013 15:38

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:

Hi

The quality of the dressing gown I ordered is excellent and the delivery really prompt. Very pleased with my order.

Will certainly recommend to my friends and family.

Merry Christmas,

Ann D

Sent: Sat 14/12/2013 11:07

To: sales@kingofcotton.co.uk

Subject: Service

Comments:

I recently ordered a product from you. The service was great especially the manner in which you kept us informed as to the progress of the order and delivery. Well done! 

All the best for 2014.

Regards 

Mike H

Sent: Thu 12/12/2013 16:23

To: sales@kingofcotton.co.uk

Subject: Website

Comments:
Hi there,
I've just received my order. I would like to thank you for a great service. It was very quick and DPD couriers give you the choice of date and inform you of a 1 hour window for the delivery on the day so you don't have to wait in all day. Your bathrobes are lovely quality and I hope to keep purchasing them. This is the third year I have bought them. They will be great Christmas gifts.
Thanks again,
Philomena

Sent: Wed 11/12/2013 17:43

To: sales@kingofcotton.co.uk

Subject: Many Thanks

Comments:

Dear Sir/Madam,

I ordered a dressing gown from you only 2 days ago and it was delivered to me today. I have to say since I am in Ireland that was a brilliant service, not to mention the immaculate quality of the gown. Beautiful product beautifully presented!!

I would love to thank you for the service above my expectations and since I work in hotel services I will definitely give you recommendations!

Merry Christmas to your team!

Monika

 

Sent: Wed 11/12/2013 08:47

To: sales@kingofcotton.co.uk

Subject: Customer service

Comments:

Hi,

Speaking from my own dealings with King of Cotton, I believe you set the bench mark in customer care that others should take careful note of, it's always a pleasure to order from you, first class quality, first class price, and first class 5 star service. Please keep it up.

Regards,

Gerry

Sent: Mon 09/12/2013 10:34

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:

All I would add is that my order arrived the next day and I had only placed it the previous afternoon, amazing!!! Thank you. Lovely quality goods too, but that is why I order from you.

Happy Christmas.

Zoe

Sent: Sun 08/12/2013 10:20

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:

First class service and the bathrobe is excellent quality.  So impressed, the same one went on my Christmas List with embroidery and should be under the Christmas Tree!

Great updates, great quality, great service.

Melanie L

Sent: Thu 05/12/2013 09:51

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:

Good morning,

I just wanted to let you know how impressed I was with your service on my first order. I spoke to you on the telephone as I could not access the payment gateway and my order was swiftly processed and confirmed. The goods then arrived within 2 days. The quality was excellent and represented excellent value for money. I will certainly order again.

Many thanks,

Elaine N

Sent: Wed 04/12/2013 09:16

To: sales@kingofcotton.co.uk

Subject: Fantastic service

Comments:

I would like to say how impressed I am with King of Cotton.

Great product ,amazingly efficient service & have recommended to several friends. I will be ordering again in the future.

Thank you

Maureen Q

Sent: Tue 03/12/2013 07:35

To: sales@kingofcotton.co.uk

Subject: My recent order

Comments:

As always, I was delighted with my order.  Efficient service, excellent quality cotton and best prices.  I shall always order my cotton bedding from your Company.

Many thanks.

S Scully

Sent: Tue 03/12/2013 08:25

To: sales@kingofcotton.co.uk

Subject: Thank you!

Comments:

Hi, thank you for an absolutely fantastic serviceÖ I honestly donít know how you do it!  I ordered 2 bath robes with names embroidered on them and received them within 24 hours  - INCREDIBLE!

And the quality is first rate too!

Kind regards Mary

Sent: Sat 30/11/2013 20:50

To: sales@kingofcotton.co.uk

Subject: Customer satisfaction

Comments:

Dear Sirs,

I recently placed my third order with you, and yet again was delighted and impressed with the speed and convenience of your delivery system. I was able to change the day of delivery, and because you send a text and email confirming a one hour slot for delivery, I was able to ensure I was at home, without having to wait in all day. The quality of the goods is exceptional, so many thanks for everything and I canít think how you could improve!

Yours faithfully

R Mahoney

Sent: Fri 29/11/2013 14:03

To: sales@kingofcotton.co.uk

Subject: Order Ref 128561

Comments:

Dear Sir/Madam,

I just felt I had to contact you to compliment you on your excellent service you have provided.

I have real problems with delivery as I live in France.  

Also the quality of your products are second to none.  I am thrilled to bits with my purchases.

From placing my order to receiving it was just one week.

It's great to know I can rely on your company for future orders.

May I take this opportunity to wish you and your staff a happy Christmas and new year.

From one very happy bunny

Yours sincerely 

Mrs A Fellows

Sent: Wed 20/11/2013 19:35

To: sales@kingofcotton.co.uk

Subject: King of Cotton

Comments:
I just wanted to say how very impressed I am with your company. I ordered a waffle robe for my husband for Christmas yesterday & it arrived today. I opted for the gift box & it is really lovely. I am so thrilled with my purchase. May I also add that all the delivery details were spot on. It was delivered exactly at the time I was advised & it was great to be able to follow my orders progress.

Excellent customer service all round, and will definitely return.

Thank you so much

With my very best regards

Bernice

Sent: Wed 20/11/2013 13:32

To: sales@kingofcotton.co.uk

Subject: Recent purchase

Comments:

Hi,

Just to say how refreshing to receive such excellent service!

The duvet we ordered from you recently arrived the following day (I love the texting system with the exact hour and named driver!)...the quality was much better than I was expecting from a synthetic filling.... ( I have developed a feather allergy and have had to give up my beloved down duvet).....and I have been sleeping sneeze-free, snugly and warm ever since!

Thank you!

Judith C

Sent: Sun 17/11/2013 18:12

To: sales@kingofcotton.co.uk

Subject: King of Cotton

Comments:
Just a big thank you to you all... this is the second year I have ordered from yourselves, and honestly you have  terrific, quick service -  to have a high quality product three days after ordering fab.. others should use you as an example on how to run an on-line service.. bravo!!!
 
A very happy customer.
Tina R

Sent: Fri 15/11/2013 11:47

To: sales@kingofcotton.co.uk

Subject: King of Cotton Order Invoice 127718

Comments:

Hi Folks, 

I have received my bathrobes yesterday morning and I just want to contact you to say a huge thank you.  The robes are superb and the boxing and gift wrapping is so wonderful.   I just want to say a big thank you for your professional and efficient service.  I will be very much recommending you to my friends and colleagues.  It was a joy dealing with your company.

Many thanks to you all -  you will be hearing from me again. 

Thank you.

Kind Regards,

Margaret G

Sent: 03 November 2013 11:55

To: sales@kingofcotton.co.uk

Subject: Recent order

Comments:

I just wanted to let you know that I am extremely pleased with my recent purchases from King of Cotton. The whole ordering, despatch and delivery process was easy, comprehensive and informative, particularly the delivery. I am very pleased with the quality of the purchased goods and will recommend you to friends and family.

Many Thanks,

Denise G

Sent: Tue 29/10/2013 09:50

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:

Hi 

I was delighted with the service from king of cotton - the delivery was very quick indeed, but more impressively , when the product I wanted was not in stock, you called me up personally and offered me a better quality one at no extra cost. 

I will certainly be using you again. 

Thank You, 

Anne 

Sent: Sat 26/10/2013 17:25

To: sales@kingofcotton.co.uk

Subject: Feedback

Comments:

I have received your email asking me to let you know how you could improve your service.

I don't think you can.I was kept fully informed every step of the way, even texting to let me know the time of delivery,which was spot on!!

From ordering to delivery,4 days,I placed my order on the Friday afternoon,by Tuesday afternoon I had received it.Excellent!!

The product I ordered is great & I wouldn't hesitate to use King of Cotton again.

Thank you very much for a superb service,I hope it continues that way.

Kind regards,

Silvia C

Sent: Fri 25/10/2013 16:42

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:

Received my parcel last week and was absolutely thrilled. the quality is beautiful the colours are gorgeous , the set just completes the new look in my bedroom I was hoping for. Once again keep up the good work, your products are excellent. Thanks again.

Regards,

Dawn

Sent: Fri 25/10/2013 09:26

To: sales@kingofcotton.co.uk

Subject: My recent order

Comments:

I would just like to say that everything was perfect thanks. Your service is extremely efficient and polite and the delivery arrived when you said it would and the product is great!

Thanks,

 Jane

Sent: Fri 25/10/2013 07:18

To: sales@kingofcotton.co.uk

Subject: Thank you

Comments:

Hi,

Living in the channel islands always a fight to try not to have to pay vat and so many make it such hard work.

So refreshing to find a website that works so well, even down to sorting the difference between the cost of postage or vat and giving the cheapest option.

Great quality products and fast delivery thanks.

Peter W

Sent: Thu 24/10/2013 21:05

To: sales@kingofcotton.co.uk

Subject: Customer service

Comments:

Hi,

Just to let you know that I am very pleased with my order.  Great customer service - I ordered the wrong size quilt by mistake and the error was quickly rectified with no fuss. 

Goods are of great quality - will recommend you to others.

Thanks very much.

Nicky H