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- FAQ's

How long will delivery take?

Most of our products are delivered within 2 to 3 working days from order confirmation, should you require your goods sooner please contact our Sales Team Monday to Friday 9:30am till 5pm on 020 8332 7999 or email us using the contact form on this site. We will inform you of earliest possible delivery date. If you need your goods by a specific date please contact our office.

Please note that for Saturday delivery orders must be placed before 5pm on Wednesday.

How much is delivery?

We have a minimum delivery charge of £4.50 (UK mainland) £10 (Europe) once you have entered your delivery address and country in the checkout section your total invoice amount will be calculated including delivery and VAT.

How will I receive my goods?

We will send you an email on the day of dispatch, your goods will be sent on a UK 24 hour service (excludes weekends and Bank holidays) and should arrive between 9am and 5pm the next working day, please ensure that you are available to take the delivery and sign for the goods (Please note that we can only deliver goods to ground floor) If you are not in the courier will leave you a card with their contact details so you can arrange a suitable delivery date. For EEU Countries delivery time is 3/4 days

Can I collect my order?

When you place your order you will be given the option to collect from one of our Surrey shops in Ewell Village, Farnham or from Retail Outlet and Offices in Richmond, Monday to Saturday 10am till 4pm (Excluding Bank Holidays) we have plenty of free parking available. We also have a Warehouse and Distribution Centre in Liphook, Surrey where you can come and collect your order, subject to prior arrangement Tel: 01428 751 000.

Do you delivery to other Countries not listed?

If your Country is not listed on our checkout pages, please place your order by phone, fax or email (do not order via the website) and we will reply to you with delivery cost and time to your desired country.

Does thread count matter?

Thread count simply refers to how many threads – lengthwise and widthwise – are woven into one square inch of fabric. With finer threads, such as those produced with pure Egyptian cotton, more can be woven into each square inch and which produces in turn, a finer, softer and more flexible material. The higher the thread count, the higher the quality of the sheets. The thread count of basic or standard cotton is around 150 – good quality sheets start at 180 thread count and a count of 200 and higher is considered percale. Don’t assume the definition of luxurious bedding is always a high thread count. Whilst thread count is a consideration, there are features much more important to measuring comfort, quality, and value. This includes the type of cotton, the feel of the fabric and the nature of the finishing process.

What is Percale and Sateen?


Percale is a closely woven, plain weave, spun fabric made from both carded and combed yarns and Percale sheeting is the finest available. The high thread count – above 180 - gives the fabric a soft, silk-like feel. Sateen is weave construction that has more yarn surface on the face of the cloth than other basic weaves giving a softer and more lustrous look resembling satin. Which is best? The way in which fabric is woven also has an effect on its feel. Cotton sateen sheets are frequently softer than those with a Percale weave. A satin weave has more warp threads on the top surface, resulting in a silk-like touch and attractive luster or sheen. As to which is better there is no answer as it’s a matter a personal taste; some people prefer the crispness of a Percale weave, others like the softness of the sateen.

KING OF COTTON

Unit 5, The Sandycombe Centre
1/9 Sandycombe Road
Richmond on Thames
Surrey
TW9 2EP
Tel: +44 (0)20 8332 7999
Fax: +44 (0)20 8332 7900
Email: sales@kingofcotton.co.uk
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Email: sales@kingofcotton.co.uk   Telephone: +44 (0) 208 332 7999